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Supreme Fitness Return Policy
At Supreme Fitness, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to ensure your utmost satisfaction.
- Return Eligibility:
- Items must be returned within 5 days of delivery.
- The item must be in its original condition, unused, and with all original tags and packaging intact.
- Personalized or customized items may not be eligible for return unless there is a defect or error on our part.
- Return Process:
- To initiate a return, please contact our customer support team at supremefitness@gmail.com within 5 days of receiving your order. Please provide your order number and details of the item(s) you wish to return.
- Our customer support team will guide you through the return process, provide you with a return authorization (RA) number, and provide instructions on how to ship the item(s) back to us.
- Please ensure that the item is securely packaged to avoid damage during transit. We recommend using a traceable shipping method with insurance to ensure safe delivery.
- Once we receive the returned item(s) and verify their eligibility, we will process your refund or exchange as per your preference.
- Refund Options:
- For eligible returns, we offer a refund in Store Credit. Please allow up to 10 days for the refund to be processed and reflected in your account.
- Please note that original shipping charges are non-refundable unless there was an error on our part.
- Exchanges:
- If you wish to exchange an item for a different size, color, or style, please contact our customer support team. We will guide you through the exchange process and provide instructions on how to return the original item and receive the replacement.
- Damaged or Defective Items:
- In the event that your order arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, refund, or suitable resolution.
- Non-Returnable Items:
- Certain items may not be eligible for return due to their nature, such as final sale items, supplements, or items that have been used or altered by the customer.
- Customer Responsibilities:
- It is the customer's responsibility to ensure the accuracy of the provided shipping address. Any additional shipping charges incurred due to incorrect address details will be the customer's responsibility.
- Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.
Please note that this is a generic return policy and may be subject to change. We recommend reviewing the specific return policy outlined during the checkout process or contacting our customer support team for any clarifications or specific inquiries.